Founded in Europe in 2018, Dot Connections is a fast-growing game distributor focused on emerging markets.
Since setting up our Asia headquarters in 2019, we’ve quickly earned a reputation for delivering top-tier technical services.
As one of the few award-winning service agents in Europe, we bring exceptional quality and reliability to our Asian partners—including several global industry leaders.
Join us to be part of a team that delivers first-class, on-time solutions across the gaming industry.
Our Core Values
🤝 Mutual Growth Strategy (Win-win mindset)
✅ Trust and Integrity
🌍 Collaborative Partnership Management
⚖️ Work-Life Balance
Job Description
In this Gaming Customer Service Asia role, you’ll manage client support tickets, update reports, and assist with backend systems. You’ll also help test new games and monitor the official game site for updates and releases.
Working Shifts (Monthly Rotation):
A. 9am – 6pm (GMT+8), including 1-hour flexible break
B. 3pm – 12am (GMT+8), including 1-hour flexible break
🔧 Maintain and manage online customer relationships with high service standards
📞 Address client feedback with adaptability and solution-oriented thinking
📊 Assist with backend report queries, generate data reports, and related documentation
🌐 Monitor official game site updates and maintenance
🕹️ Test and prepare content for new game releases and announce promotions
📝 Support other tasks assigned by the supervisor
Requirements
✔️ Proficient in both Mandarin & English (At least TOEIC 500+ & excellent Mandarin skills)
✔️ Basic computer operation skills and proficiency in Microsoft Office
✔️ Strong capacity for independent thinking and problem-solving
✔️ Able to communicate across departments and solve tasks efficiently
Join Dot Connections and be part of a global team that values trust, growth, and collaboration.
If you’re passionate about innovation and ready to make an impact in the gaming industry—let’s build the future together.
