Blue and green tech-inspired icons surrounding the word "Recruit" in the center – Dot Connections visual style

Software Customer Service Representative

About Dot Connections

Founded in Europe in 2018, Dot Connections is a fast-growing game distributor focused on emerging markets.
Since setting up our Asia headquarters in 2019, we’ve quickly earned a reputation for delivering top-tier technical services.
As one of the few award-winning service agents in Europe, we bring exceptional quality and reliability to our Asian partners—including several global industry leaders.

Join us to be part of a team that delivers first-class, on-time solutions across the gaming industry.

Our Core Values

  • 🤝 Mutual Growth Strategy (Win-win mindset)
  • ✅ Trust and Integrity
  • 🌍 Collaborative Partnership Management
  • ⚖️ Work-Life Balance

Job Description

Working Shifts (Monthly Rotation):

  • A. 9am – 6pm (GMT+8), including 1-hour flexible break
  • B. 3pm – 12am (GMT+8), including 1-hour flexible break
  • 🔧 Maintain and manage online customer relationships with high service standards
  • 📞 Address client feedback with adaptability and solution-oriented thinking
  • 📊 Assist with backend report queries, generate data reports, and related documentation
  • 🌐 Monitor official game site updates and maintenance
  • 🕹️ Test and prepare content for new game releases and announce promotions
  • 📝 Support other tasks assigned by the supervisor

Requirements

  • ✔️ Proficient in both Mandarin & English (At least TOEIC 500+ & excellent Mandarin skills)
  • ✔️ Basic computer operation skills and proficiency in Microsoft Office
  • ✔️ Strong capacity for independent thinking and problem-solving
  • ✔️ Able to communicate across departments and solve tasks efficiently

Ready to level up your career?

Join Dot Connections and be part of a global team that values trust, growth, and collaboration.
If you’re passionate about innovation and ready to make an impact in the gaming industry—let’s build the future together.

APPLY NOW