Integration Manager 串接專案管理師 (Fully Remote)

About Dot Connections

Founded in Europe in 2018, Dot Connections is a fast-growing game distributor focused on emerging markets. Since setting up our Asia headquarters in 2019, we’ve quickly earned a reputation for delivering top-tier technical services. As one of the few award-winning service agents in Europe, we bring exceptional quality and reliability to our Asian partners—including several global industry leaders. Join us to be part of a team that delivers first-class, on-time solutions across the gaming industry.

Our Core Value

• Mutual Growth Strategy (Win-win mindset)
• Trust and Integrity
• Collaborative Partnership Management
• Work-Life Balance

Requirements

• 具備良好溝通技巧和客戶服務技巧 Excellent communication and customer service skills.
• 具備英文聽、說、讀、寫的溝通能力，能理解技術文件並與國際團隊協作 (多益 700+) English proficiency (listening, speaking, reading, writing); able to understand technical documents and collaborate with international teams (TOEIC 700+).
• 中文精通 Fluent in Chinese.
• 具備獨立作業與解決問題的能力，能在壓力下有效處理技術問題 Ability to work independently, solve problems, and effectively handle technical issues under pressure.

Job Description

• 主要負責客戶系統對接上線以及即時反應客戶端的技術支援服務，以提供優質的客戶服務。
• 上班時間：中班 (15:00 - 23:00)
• 培訓期：3-6 個月後可居家辦公，須定期回公司參加培訓。
• 處理客戶提出的技術問題 Address and resolve technical issues raised by clients.
• 維護和改善內部流程和工具 (如追蹤、歸納整理客戶各類型問題)，並回饋給相關人員 Maintain and improve internal processes and tools, such as tracking, categorizing, and summarizing various client issues, and providing feedback to relevant teams.
• 技術支援文檔之更新維護 Update and maintain technical support documentation.
• 客戶相關資料建置以及管理 Establish and manage client-related data.
• 客戶產品上線專案管理 Oversee and manage client product deployment projects.
• 跨部門溝通協調 Facilitate cross-departmental communication and coordination.
• 主管交辦事項 Handle tasks assigned by supervisors.