Software Customer Service Representative
About Dot Connections
Founded in Europe in 2018, Dot Connections is a fast-growing game distributor focused on emerging markets.
Since setting up our Asia headquarters in 2019, we’ve quickly earned a reputation for delivering top-tier technical services.
As one of the few award-winning service agents in Europe, we bring exceptional quality and reliability to our Asian partners—including several global industry leaders.
Join us to be part of a team that delivers first-class, on-time solutions across the gaming industry.
Our Core Values
- 🤝 Mutual Growth Strategy (Win-win mindset)
- ✅ Trust and Integrity
- 🌍 Collaborative Partnership Management
- ⚖️ Work-Life Balance
Job Description
Working Shifts (Monthly Rotation):
- A. 9am – 6pm (GMT+8), including 1-hour flexible break
- B. 3pm – 12am (GMT+8), including 1-hour flexible break
- 🔧 Maintain and manage online customer relationships with high service standards
- 📞 Address client feedback with adaptability and solution-oriented thinking
- 📊 Assist with backend report queries, generate data reports, and related documentation
- 🌐 Monitor official game site updates and maintenance
- 🕹️ Test and prepare content for new game releases and announce promotions
- 📝 Support other tasks assigned by the supervisor
Requirements
- ✔️ Proficient in both Mandarin & English (At least TOEIC 500+ & excellent Mandarin skills)
- ✔️ Basic computer operation skills and proficiency in Microsoft Office
- ✔️ Strong capacity for independent thinking and problem-solving
- ✔️ Able to communicate across departments and solve tasks efficiently
Ready to level up your career?
Join Dot Connections and be part of a global team that values trust, growth, and collaboration.
If you’re passionate about innovation and ready to make an impact in the gaming industry—let’s build the future together.
